On June 13, 2014, the legal regulations regarding return shipping costs were changed. Since then, it has been the customer’s responsibility to cover the return shipping costs. Therefore, Puckdaddy does not cover return shipping costs for items that are simply unwanted. However, if you have received an incorrect or defective product, please contact our customer service so we can clarify the cost coverage for the return.

If you are not satisfied with one or more items, we recommend visiting our service page in the footer under "Product Defects" or contacting our customer service via email at shop@puckdaddy.de.

According to our general return policy, products may be returned in similar packaging, as long as it meets the same quality standards as the original packaging.