Right of withdrawal
Instructions on cancellation
Consumers have a 14 days right to cancel.
Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods or immediately before the shipment has taken place.
To exercise your right of withdrawal, you must inform us (Puckdaddy GmbH, Humboldtstraße 9-11, 53819 Neunkirchen-Seelscheid, Germany, email@example.com, phone: +49 2247 7030887) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract before it has been shipped, we must refund the purchase price (including shipping costs) we received from you within fourteen days from the day we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. If the revocation was communicated after successful dispatch, we have to refund you the purchase price (without shipping costs), within fourteen days from arrival with us in the warehouse. Here, the repayment will also be made on the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. In the case of goods that cannot be returned normally by post due to their nature, this applies to our cribs, the Carlotta house bed, the Finn house bed and the Carlotta closet. If you do not like the shipping goods you ordered, please contact our customer service at firstname.lastname@example.org before or after the purchase, as the return shipping costs may vary depending on the weight and size of the package. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
The right of withdrawal does not apply to B-goods or exhibition items, unless the condition deviates from the specifications of the product descriptions from the respective offers on the homepage.
Model cancellation form
(If you want to cancel the contract, please fill out the form below and send it back to us.)
— To Puckdaddy GmbH, Humboldtstraße 9-11, 53819 Neunkirchen-Seelscheid, Deutschland, email@example.com
— I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*)
— Ordered on (*) / received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)