Due to the flood disaster, there may be delays in delivery. We ask our customers for their understanding.

Payment and Shipping

Payment Options

Please select your preferred payment method when completeing your order. Here is a breakdown of the payment methods available to you and how they work:

 

  1. SOFORT Überweisung
  2. Paypal
  3. Bank Transfer

 

 

SOFORT Überweisung 

With SOFORT Überweisung online shopping payments is easy and simple. No account needed and no neet to register. You can use your own online banking login details – convenient and secure. And thanks to the transaction confirmation your order can be processed immediately.

 

PayPal

PayPal is a quick, easy and safe way to pay. You need to have a PayPal account, or a credit card to pay via this option.  Sign up here for your free PayPal account: www.paypal.com

If you select this payment method you will be redirected to Paypal. Once you put in the necessary details, you'll be directed automatically back to our shop to continue with your order. Once we have received your payment, your ordered goods will be dispatched immediately.

 

Bank Transfer

Use this safe option and if you want to pay directly via your bank.As soon as we receive your payment, your order will be dispatched according to delivery times.

Please use this as reference for the bank transfer:

Order No. / First Name, Last Name

 

 

Shipping und Shipping costs

 

Shipping costs within Germany:

We offer free shipping within Germany. Your order will be delivered within a couple of business days. To identify the exact arrivle time please check out the delivery period for each product individually.

 

Shipping costs within European and non-European countries:

We currently ship to the following countries:

Albania, Armenia, Azerbaidijan, Belarus, Bosnia and Herzegowina, Bulgaria, Estonia, Georgia, Kosovo, Croatia, Letvia, Lithuania, Macedonia, Republic of Moldava, Poland, Rumania, Russia, Serbia and Montenegro, Slowakia, Slowenia, Czech Republik, Ukraine, Hungary

Andorra, Austria, Belgium, Bouvet Island, Denmark, Faroe Islands, Finnland, France, Gibraltar,Vatikan City, Island, Italy, Liechtenstein, Luxemburg, Malta, Monaco, Netherlands, Portugal, San Marino, Spain, Svalbard and Jan Mayen, Sweden


International Shipping charges (outside of Germany) are based on weight, see the following overview*:

Weight

Shipping costs

 0 to 9kg 14,90 €
over 9 to 19kg 29,90 €
over 19 to 22kg

34,90 €

over 22 to 30kg 49,90 €
over 30 to 39kg 64,90 € 
over 39 to 42kg 69,90 € 
over 42 to 49kg 79,90 €
over 49 to 100kg 99,00 €

 

 

Shipping costs to Switzerland: 

Shipping charges to Switzerland are based on weight, see the following overview:* 

Weight

Shipping costs

 0 to 31.5kg 14,90 €
   

 

*Shipping costs by forwarding agent: 

Deviating from this rule is the shipping of our chest of drawers, wardrobe and our beds. These are charged with a flat shipping rate in your favour due to a high size and weight surcharge.

The Finn house bed will therefore be charged a flat rate shipping fee of 69,90€ and the Carlotta house beds and our Carlotta wardrobe will be charged a flat rate shipping fee of 89,90€ for a delivery to Belgium, France, Ireland, Luxembourg, Austria and the Netherlands.

The delivery is carried out by Spediton GEL. The items will only be delivered to the kerbside in front of the house.

If you would like our house beds to be delivered to another European country, please contact our customer service for further information on shipping costs.

 

CAUTION: Additional customs duties, taxes and fees are incurred in the case of deliveries to non-EU countries abroad.

Further information about customs duties can be found at: https://ec.europa.eu/taxation_customs/index_en
and about import turnover tax at: http://auskunft.ezt-online.de/ezto/Welcome.do
as well as for Switzerland especially at: http://xtares.admin.ch


Shipping and delivery options and information to all other countries, upon request.

  

General Delivery Information

Please note that we always use the address you specify in the shop as delivery address. Other delivery addresses specified in your PayPal account e.g. are not taken into account and your order will not be dispatched to any of these addresses. Costs resulting from non-deliverey or incorrect address details will be charged to the buyer.

 

Information regarding international shipping

In the case of international deliveries additional customs duties, taxes and fees might apply, that aren't included in the total price.