If you are not happy with the product you have recieved you can always return it. Postage costs for these returns are not covered by Puckdaddy GmbH.
Returns must take place within 14 days. For articles that are defective or incorrect please contact our customer service, we are here to help.
When returning an order, for whatever reason, please always contact our customer service.
Please consider the following information when returning a product.
Packaging and state of articles for return
Articles for return must be in their original state, in the original packaging, and in the box they were sent in.
Customers are responsible for return shipping costs.
If you revoke the purchase contract with us, you will be refunded the purchase price after we have received the goods from you. All further information can be found in our cancellation policy.
If your product is damaged or anything wrong with it, please contact our customer service first to clarify further details.
Form for Returning your Product
You can use this return form or the digital form down below to return your product. If your wish for return is caused by defects or damages on the product itself, we kindly advise you to contact our customer service before returning the package to help you out in any way possible. In this case, simply use the contact the given contact details on our website. Our service might ask you for pictures of a damaged product. For a speed up process, we would love if you could provide us with those picture via email in advance.
Please contact our customer service regarding your questions:
You can reach us by phone on working days: Monday-Friday 09:00 - 17:00 (CET / CEST)
Telephone: +49 (0) 22 47 / 70 30 887